Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
Cancelling your IELTS test
If you cancel your IELTS test in less than five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee. Should you cancel less than five weeks before the test date, British Council has the right to retain the whole fee. Please note that refunds can take four to six weeks to process.
Complete your online refund application using this link http://bit.ly/refunds-zw
If an original medical certificate confirming illness on the date of the test is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration fee of 25% of the test fee.
Only original medical certificates in English are accepted. If we have not received both required documents by the fifth working day after the test, you will be marked as absent and forfeit all claims.
Please note that we do not accept sick notes issued by family members.
Requesting a test day transfer
Please download and complete the Test day transfer form below