Following recent directives from the Zimbabwean Government, the British Council wishes to advise that it has suspended access to the public for our Harare and Bulawayo offices. To protect the health of our customers and staff, considering COVID-19, we encourage you to use the following channels;

Examination services

  • IELTS: To protect the health of IELTS test-takers in light of Coronavirus (COVID-19), as well as to comply with the Zimbabwean Government’s directives on social gathering, all IELTS, UKVI and LIFE SKILLS exams scheduled until 20 June  have been suspended until further notice. For information on transfers or refunds for IELTS exams, please email us on or call us on +263 714 206 949 
  • CIPS, Professional and University Exams – All queries and requests to be sent via email on
  • Cambridge – Cambridge May/June 2020 examinations have been cancelled, further details to follow.  All queries and requests to be sent via email or telephone:

Library Services

We regret to inform our customers that we will be temporarily closing our Libraries in Harare and Bulawayo. The Bulawayo Library will be closed at close of business on Thursday 19th March and the Harare Library will be closed at close of business on Saturday 21st March. This is a precautionary measure to protect both customers and staff in view of the global COVID-19 pandemic. We will reopen the facility as soon as we consider it safe to do so. We thank you for your understanding and remind you that we do have a digital library facility available on this link If you have already signed up for this then do please use the resource. If you have not yet signed up for the digital library, we are working on a solution for you to be able to register online and we  will advise you of this as soon as we can so please look out for updates.

Customer contact

Harare and Bulawayo: +263 714 206 949 


During this uncertain time, our students, customers and partners’ health is our priority. 

Please stay up to date on current welfare guidelines, available here: