Following recent directives from the Zimbabwean Government, the British Council wishes to advise that it has suspended access to the public for our Harare and Bulawayo offices. To protect the health of our customers and staff, considering COVID-19, we encourage you to use the following channels;

Examination services


Library Services

We regret to inform our customers that we will be temporarily closing our Libraries in Harare and Bulawayo. This is a precautionary measure to protect both customers and staff in view of the global COVID-19 pandemic. We will reopen the facility as soon as we consider it safe to do so.

We thank you for your understanding and remind you that we do have a Digital Library facility available. You can become a member by following the steps here: If you have already signed up for this, then do please use the resource. 


Customer contact

Our telephone lines are also open for communication between 0900 hrs and 1400 hrs from Monday to Friday. 

Call: +263 242 701658–62 or +263 242 701419


During this uncertain time, our students, customers and partners’ health is our priority. 

Please stay up to date on current welfare guidelines, available here: 


Certificate collection and certification services

We are only open every Tuesday between 0900 hrs and 1300 hrs for collection of certificates and to certify any documents (except on public holidays). To collect your certificate/s, please email and make a booking first.